G9k takes the privacy of every member seriously. This document clearly explains how we collect, use, store and protect your personal data in accordance with international security standards.
Six core pillars of personal data protection that we practise every day.
All data transmitted between your device and g9k servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial information never travels across the network in an unsecured state.
Members' personal data is stored on servers protected by multi-layer firewalls, strict access controls and real-time monitoring. Only authorised personnel may access sensitive g9k member data.
G9k members have the full right to access, correct or request deletion of their personal data. All data-related requests are processed within 30 working days at no additional charge.
G9k never sells, rents or trades members' personal data to any third party for marketing purposes. Your data belongs to you — it is not a business commodity for us.
G9k uses cookies solely to enhance the user experience and maintain session security. You can manage your cookie settings through your browser, although this may affect certain platform functions.
In the event of a security incident involving your personal data, g9k is committed to notifying you within 72 hours via your registered email and an in-platform notice, in line with industry best practices.
g9k respects the privacy of every individual who uses our platform in g9k.pro. This Privacy Policy is designed to clearly and transparently explain how we collect, process, store and protect your personal data throughout your membership and use of our services.
We understand that trust is the foundation of the relationship between g9k and every one of our members. That is why we do not merely comply with minimum legal requirements — we strive to exceed the set standards and deliver truly meaningful data protection to every user of our platform in Malaysia.
This Privacy Policy applies to all services provided by g9k, including our website, gaming platform, mobile app and all official communication channels. By using any of our services g9k, you agree to the terms stated in this policy.
Important Note: This Privacy Policy should be read together with Terms and Conditions g9k. Both documents together form the complete agreement between you and g9k regarding the use of the platform and the protection of your personal data.
G9k collects your personal data through various means — directly when you register or use the platform, automatically through tracking technologies, and occasionally from trusted third parties such as payment providers.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, MyKad, date of birth | KYC verification & security |
| Contact Data | Email, phone | Communications & notifications |
| Financial Data | Bank account, e-wallet | Deposit & withdrawal processing |
| Technical Data | IP, device, browser | Security & fraud detection |
| Behavioural Data | Game history, betting | Service improvement |
Every piece of data we collect is used for a clear and legitimate purpose. g9k we do not use your data for purposes unrelated to the services we provide.
The processing of your personal data by g9k is based on one or more of the following legal grounds:
g9k does not sell your personal data. However, in the course of operating the platform, we may share your data with selected third parties in the following circumstances:
We work with trusted third-party service providers to help us operate the platform, including payment processors, cloud service providers, cybersecurity firms, and gaming software vendors. All third parties are bound by strict data protection agreements and are only permitted to use your data for specified purposes.
G9k may disclose your personal data to government authorities, law enforcement bodies or regulatory agencies where lawfully required by applicable Malaysian law, court order or official investigation.
In situations where there is a serious threat to the security of the platform or other members, g9k may share relevant information with the appropriate parties to prevent loss or harm.
Our Guarantee: All third parties that receive your data from g9k are required to sign confidentiality and data protection agreements. They are not permitted to use that data for any purpose other than what has been agreed upon with g9k.
g9k retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service operations |
| Financial transaction records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years | Dispute resolution |
| Session cookie data | 30 days or upon logout | Session security |
Once the retention period expires, your personal data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.
Protecting your personal data is our top priority g9k. We implement comprehensive technical and organisational measures to ensure your data remains secure at all times.
Shared Responsibility: While g9k implements robust security measures, the security of your account also depends on your own actions. Please use a strong password, do not share your login credentials, and enable 2FA for optimal protection.
As a member g9k, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of each of these rights.
Request a copy of all personal data we hold about you in a readily readable format.
Request correction of any inaccurate or incomplete personal data held in our records.
Request deletion of your personal data when there is no longer a legitimate reason for us to retain it.
Request that we restrict the processing of your data in certain situations while an inquiry is being investigated.
Receive your data in a structured, machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests.
To exercise any of the above rights, contact our privacy team by email at [email protected] or via Live Chat within the platform. We will respond within 30 business days. In complex cases, this period may be extended to 60 days with notice to you.
g9k uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your browser settings. Most modern browsers allow you to delete existing cookies, block new cookies or receive notifications when new cookies are received. Please note that disabling certain cookies may affect the functionality of the g9k platform.
Platform g9k is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately.
Child Protection: g9k takes child protection seriously. If you suspect that an underage individual has registered, please contact our support team immediately at [email protected] so that immediate action can be taken.
g9k reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The latest version will always be published on this page along with the date of update.
For material amendments involving significant changes to how we process your data, we will notify you via an in-platform notice or your registered email at least 14 days before the changes take effect. Continued use of the platform g9k after which it will be considered as acceptance of the updated terms.
For any questions, concerns or requests relating to this Privacy Policy or your personal data, the Privacy team g9k ready to assist through the following channels:
We are committed to handling all privacy-related inquiries seriously and professionally. Every request will receive a response within 5 business days, with full resolution completed within 30 business days.